General Wireless FAQs

1. How do I access SunWest’s Wireless Banking?
In order to access SunWest’s Wireless Banking, you need to have enrolled in SunWest’s Online Banking service @ https://www.sunwestfcu.org and have a wireless device with an Internet connection. Simply enter http://go.sunwestfcu.org into the browser of your Internet-enabled wireless device and then log in using your Online Banking Member ID, Password/PIN, and the answers to your challenge questions.  (Enhanced Login Security (ELS) is enabled and a part of our new Wireless Banking product.)  You can enroll your wireless device into ELS (just like Online Banking) so that you don’t need to continue entering the challenge question answers each time you login from that device once you have registered it.

2. Which mobile devices are supported for SunWest’s Wireless Banking?
You can access SunWest’s Wireless Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC device or RIM Blackberry device. Note: The devices must have an Internet connection through your wireless provider or a wireless access point.

3. How does SunWest’s Wireless Banking handle Security?
SunWest’s Wireless Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway and SunWest’s Web servers is encrypted using the Secure Socket Layer (SSL) layer.

4. Is there a fee to use SunWest’s Wireless Banking?
No. SunWest’s Wireless Banking is free of charge.

5. What Online Banking services does SunWest’s Wireless Banking include?
SunWest’s Wireless Banking includes the following Online Banking services:

• Account Summaries
• Account Transaction History
• Transfers
• View due bills (eBills)
• Pay Bills
• View Pending Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment Histories
• Enrolling Devices in ELS

Note:  If you had alerts setup through SunWest’s previous Wireless Banking service, your options have changed and you will need to select and set them up via SunWest’s Online Banking service.

6. What happens if I get locked out of SunWest’s Wireless Banking?
As with SunWest’s Online Banking service, you must call SunWest’s Information Center or your branch to have your password reset. Once your password is reset, you must first specify your new password on SunWest’s Online Banking via your PC and complete the ELS enrollment process. For security reasons, you may not specify your new password on SunWest’s Wireless Banking. Once your password is setup on your PC, you may use your Member ID and password to immediately log in to SunWest’s Wireless Banking.  As with SunWest’s Online Banking, once a password is reset, you will need to re-enroll your device in ELS.

7. Can I use SunWest’s Wireless Banking if I don’t have a SunWest account?
No. You must have Online Banking Member ID and Password in order to use SunWest’s Wireless Banking.

Pocket PC Devices

I am able to view the home page of SunWest’s Wireless Banking on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update your device to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with updated security. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, then, synchronize your pocket PC.

PalmOne Handhelds

How do I access SunWest’s Wireless Banking on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access SunWest’s Wireless Banking by simply entering the following URL in your browser: http://go.sunwestfcu.org

RIM Blackberry Phones

1. How do I access SunWest’s Wireless Banking on my RIM Blackberry Pager?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure that your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: http://go.sunwestfcu.org 

2. Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

3. When I attempt to go to http://go.sunwestfcu.org, I get an error message.
You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

2. Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

3. How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Mobile Phone Carrier FAQs & Tutorial Links

Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
Cingular Wireless: Cingular Wireless Internet Common Questions
T-Mobile:  http://support.t-mobile.com/productSelector.html